GlobalReverse is a new range of customer care solutions and services dedicated to the needs of the mobile industry.
GlobalReverse is a Software-as-a-Service platform designed to manage aftersales and reverse logistics processes. It was conceived specifically to meet the requirements of mobile network operators, device manufacturers, distributors and insurance companies. The platform boasts powerful, rich and scalable features in order to manage multiple, complex care and aftersales processes in a multichannel environment.
The GlobalReverse partner ecosystem makes it a truly unique solution.
The platform is built on an open framework so that it can be easily integrated with external tools and plugins. It comes readily integrated with a number of plugins, which extend the standard functionality, for example: online payment, voucher generator, SMS gateway, click-to-chat. Advanced partner tools enhance the platform with new capabilities, such as: mobile phone content transfer, backup and restore, quick diagnostics, and much more.